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Crystal Clear Counselling

Our Crystal Clear Counselling service provides quality, affordable self funded therapy for children, young people and adults. Neelam is the team leader for CCC, she will be your first point of contact and guide through your time with the service. 

Crystal Clear Counselling offers

Accessible, Quality Therapy and Counselling Sessions

Our team have a wide range of experience, knowledge and expertise. We have final year students on placement who are learning how to put theory into practice, newly qualified Counsellors and more experienced Counsellors and Psychotherapists. Our team has both professional, book and lived experience which means that we can confidently state that we offer a quality service. 

Accessibility is key to quality support and so we offer a range of options in terms of venues, costs and the people you work with. Our team will work with you to understand your specific needs and do our best to meet them. 

General Counselling

Our Counsellors and Therapists work from an Integrative approach. This means that our team are trained in a wide range of modalities and utilise this knowledge to provide a flexible approach in the therapy room.


General Counselling can be helpful if you

  • Are experiencing anxiety or low mood

  • Who want support around a relationship breakdown

  • Want help to understand and feel more in control of your emotions, reactions or behaviour

  • Want help to improve your confidence, self esteem and self worth

  • Want help to focus on your emotional wellbeing

  • Want support through change

  • Want a safe sounding board

  • Want to explore your sense of who you are 

Choice of how you access therapy

Sessions are offered online and in person depending on your preference and availability. 

In person sessions are currently available in Welwyn Garden City and St Albans (Hertfordshire) on Monday and Wednesday day times.

Online sessions are available Monday to Thursday day times and Monday, Wednesday or Thursday evenings (up until 8pm).

Trauma-Focused Therapy

Trauma-focused Therapy provides structured therapy sessions to support you following a traumatic event. The sessions focus initially on the here and now with the aim of supporting you to feel safe, emotionally stable, able to cope on a day to day basis and enjoy your life free from the cloud of the event or events that caused your trauma symptoms. When you feel stable you may move on in sessions to talk more about what happened to you if you need to do so.

Trauma-Focused therapy can be helpful for people who

  • Have experienced a recent traumatic event

  • Have experienced traumatic events in their past

  • Have trauma symptoms such as flashbacks, nightmares, heightened freeze, flight or fight responses

  • Have a PTSD symptoms or diagnosis

  • Have what you see as unhelpful or unhealthy coping tools and would like to explore more helpful tools

How to access the service


Contact Us

Complete our self referral form by selecting the tab below.


If the person wanting counselling is 15 years or under this will need to be completed by an adult with PR.


If the person wanting counselling is 16 years or over, they must complete the form themself.


Attend an initial appointment

When we receive your referral Neelam will contact you to arrange an initial appointment

This appointment will last 50 minutes and will take place via secure video link. You will talk with Neelam about what has motivated you to contact our service, how we can support you and what this could look like


Begin Your Sessions

You will be matched with the best counsellor or therapist in our team for you.

Your sessions will be weekly for as long as you and your counsellor/therapist decide that you need them for. Sometimes people book an initial block of 6 or 12 sessions. Other people prefer to not set an end date. The choice is yours. 

Your sessions will take place at the same day and time every week either by video or in person. 

Questions You Might Have

How much do sessions cost?

The cost of your sessions is dependant on your therapists experience. Some people require the expertise of a Senior Therapist and in this case this will be discussed during your initial appointment to ensure that you receive the best possible service. We are able to reduce the rates in certain circumstances as we believe that your financial situation should not be a barrier to quality counselling or therapy. We do not 'means test' this offer, it is an honesty based offer.

Please talk with Neelam in your initial appointment about this if you need to. 


Cost guide

What can you help me with?

Our team can help you think through a whole range of issues. A lot of people want our help with:


Depression or low mood


Relationship Breakdown

Post Natal Depression/Anxiety

Their childhood

Past trauma (sexual, domestic, childhood)

Being in a healthy relationship with others

Developing a health relationship with themselves

What if I am not happy with the counsellor or therapist I am matched with?

If you are not happy with the counsellor or therapist you are matched with, in the first instance we encourage you to speak with them about it. The therapeutic process tends to bring up a lot of feelings and emotions, and sometimes this can mean that you feel negatively towards the person in the room with you. 

Having said this, we appreciate that this is not always an easy thing to do, and so if you would prefer to deal with this in a different way, you can contact Neelam, or our Clinical Lead via email to discuss. 

If anything happens in a session that you feel you need to discuss with the leadership team immediately, please email and mark the email as urgent. 

Are your team registered and are you insured?

Our team are all registered with an approved registering body (generally the NCPS or BACP) and we are all insured to carry out the work we do. 

What are the terms and conditions?

These will be shared with you in more detail in your initial appointment. An overview is detailed here:

  1. For a session to be confirmed, payment must be made in advance. If you miss a confirmed session, you will need to pay for the session. 

  2. Your sessions are confidential - this means that information discussed is not shared outside of the organisation without your express permission. 

  3. Duty of Care - Trauma Recovery has a duty of care for all our clients. This means that if we are concerned about yours or someone else's safety or wellbeing we may need to speak with someone outside of the organisation. We have strict guidelines around this and where possible information will only be shared with your knowledge and permission.

  4. If you attend a session and are unable to engage in the session for any reason, the session will be ended and you will be liable for the full cost of the session. This includes where you are under the influence of substances and unable to engage, where you attend a video session and are not in a safe space for the session to go ahead, where you bring someone else to the session without prior agreement with the therapist/counsellor. 

  5. If you arrive late to a session, the session will end at the booked time.

What if my circumstances change and this affects how much I can afford to pay?

If you are accessing reduced rate sessions and you are able to pay more for your sessions, we ask that you discuss this with your therapist or counsellor so that a new rate can be agreed. We are only able to offer a certain amount of reduced rate sessions and this is offered on a trust basis - we ask you to respect this.

If your circumstances change and you are unable to afford the full session rate, where possible we will reduce the rate. 

*Please note that it is not always possible to offer this on a long term basis. We will endeavour to work with you to find a solution. 

Initial Appointment

Online video appointment with the Crystal Clear Lead Therapist

Clinical Lead

Senior Therapist

Qualified Therapist/Counsellor

Student Counsellor

Sessions are offered online only


Paid in advance

£100 per session

£70 per session

Block booking of 6 sessions paid in advance £378

£60 per session

Block booking of 6 sessions paid in advance £324

£30 per session

what canyou help with
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